Privacy Policy

1. Who We Are

Heat Safe LLC, a Florida Limited Liability Company doing business as Armature Worx, operates the website at armatureworx.com and provides mobile golf cart upgrade, repair, and installation services in Palm Beach, Broward, and Martin Counties, Florida. References to "Armature Worx," "we," "us," or "our" in this policy refer to Heat Safe LLC.

For privacy-related inquiries, contact us at:
info@armatureworx.com  ·  561-354-3976

2. Information We Collect

2.1 Information You Provide Directly

When you submit a quote request, contact form, or other inquiry through our website or third-party forms, we collect:

• Full name
• Phone number (mobile and/or landline)
• Email address
• Address or service location
• Golf cart make, model, year, and voltage
• Description of services requested
• Any other information you voluntarily provide

When you make a payment, our payment processor (Stripe) collects payment card information. Armature Worx does not store, see, or have access to your full card number. We receive only a transaction confirmation and last-four-digit reference.

2.2 Information Collected Automatically

When you visit our website, we and our third-party service providers may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and referring URL
• Cookies and similar tracking technologies (see Section 7)

2.3 Information From Third Parties

We may receive information about you from third-party sources including Google (if you contact us via Google Business Profile), social media platforms, and referral partners.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide services: Responding to quote requests, scheduling appointments, performing and invoicing services
• To communicate with you: Sending appointment confirmations, service updates, invoices, and follow-up messages via phone, text, and email
• To process payments: Facilitating secure payment transactions through Stripe
• Marketing and follow-up: Sending promotional messages, service reminders, and special offers — you may opt out at any time (see Section 5)
• To improve our services: Analyzing how customers use our website and services to improve quality and user experience
• Legal compliance: Complying with applicable laws, regulations, and legal processes

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

• GoHighLevel (HighLevel Inc.): Our CRM, marketing automation, and form collection platform. GoHighLevel receives the information you submit through our forms and stores it in our account. GoHighLevel's privacy policy is available at gohighlevel.com/privacy-policy
• Stripe Inc.: Our payment processor. Stripe handles all payment card data under PCI-DSS compliance standards. Stripe's privacy policy is available at stripe.com/privacy
• Jobber (Jobber Inc.): Our field service management and invoicing platform. Client records and job details are stored in Jobber. Jobber's privacy policy is available at getjobber.com/privacy-policy
• Google: We use Google services including Google Business Profile and Google Analytics. Google's privacy policy is available at policies.google.com/privacy

4.2 Legal Requirements

We may disclose your information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, protect your safety, or investigate fraud.

4.3 Business Transfers

If Heat Safe LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5. Your Rights and Choices

5.1 Opt Out of Marketing Communications

You may opt out of marketing texts and emails at any time by:

• Replying STOP to any text message we send
• Clicking the unsubscribe link in any marketing email
• Emailing info@armatureworx.com with your request

Opting out of marketing does not affect transactional communications related to an active service or appointment.

5.2 Florida Digital Bill of Rights (SB 262)

Florida residents have the following rights under the Florida Digital Bill of Rights (effective July 1, 2024):

• Right to know: What personal data we collect and how it is used
• Right to access: Request a copy of the personal data we hold about you
• Right to delete: Request deletion of your personal data, subject to certain exceptions
• Right to correct: Request correction of inaccurate personal data
• Right to opt out: Opt out of the sale of your personal data (we do not sell personal data)
• Right to non-discrimination: We will not discriminate against you for exercising your privacy rights

To exercise any of these rights, contact us at info@armatureworx.com. We will respond within 45 days as required by Florida law.

5.3 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act. To exercise CCPA rights, please contact us at info@armatureworx.com with "CCPA Request" in the subject line.

6. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer service records are generally retained for a minimum of 7 years for tax and business purposes. You may request deletion of your data subject to these retention requirements.

7. Cookies and Tracking

Our website uses cookies and similar technologies. A cookie is a small text file stored on your device by your browser.

Types of cookies we use:

• Essential cookies: Required for the website to function. Cannot be disabled.
• Analytics cookies: Help us understand how visitors use the site (Google Analytics)
• Marketing cookies: Set by GoHighLevel's form embed scripts to track form interactions and optimize our follow-up sequences

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. Our cookie consent banner allows you to manage your preferences.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Payment card data is processed exclusively by Stripe and is never transmitted to or stored on our systems.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at info@armatureworx.com.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

For privacy-related questions, requests, or complaints:
Heat Safe LLC dba Armature Worx
Delray Beach, Florida
info@armatureworx.com
561-354-3976